Transform Your Scouting Council

I cannot say enough good things about Black Pug! We made the switch in 2017 and I've never looked back. The support team is PHENOMENAL! They are quick and knowledgeable, and have helped me numerous times come up with solutions to the craziest registration set-up.

I just have to tell you how much I LOVE Black Pug and the amount of time it saves me from prior years. I used it this past year for two NYLT sessions. The amount of time it saved me and the quality of work I was able to provide has been incomparable. Now, I'm doing University of Scouting and I used to have to manually track over 150 classes. I hated it. If classes closed over the weekend then I would have to call people who registered after the cut off and then find new classes, etc. I spent so much time trying to figure that all out. I just went in and pulled up Class Attendee Counts and all the information I need is right there! I already know what classes are closed, close to closing etc.. I just emailed that list to the U of S chancellor and now he has the info. If you ever have someone who is interested in this program and wants to speak with someone who uses it PLEASE give them my email and I will gladly speak with them. My volunteers so far are loving what I'm able to do for them.

Black Pug is the only provider that I would recommend for a council to use to manage event and facility reservations. They are the complete package, amazing customer service, great customization options, accounting that makes sense and access customization to allow backend accessibility to all that need it. With other solutions there was always feedback from volunteers about user experience, with Black Pug, that feedback has dropped significantly. I have worked with different services for event registration and facility reservations for councils and Black Pug is the only service I would use. The Black Pug team is responsive to our needs. Through the use of a forum, questions and answers are shared. I have never felt like I was stuck without an answer. Black Pug has a product roadmap and at times a feature request is identified as being on the roadmap and might take some time to implement. The team is always open to listening to requests and will implement them when possible. Bugs are addressed quickly. The team will go the extra mile to fix an error, even if it was a user error. Key areas that separate Black Pug from other solutions is ease of campership awarding, membership validation process, bountiful customization options for events, and a parent portal that allows a unit to give access to parents to pay and signup for merit badges for camp. Black Pug easily uploads into the PeopleSoft. As long as the system is set up correctly on the council end, the system works well. Black Pug recognizes that when a credit is created that the credit use is accounted for correctly. It’s a simple concept but other solutions lack in this area. Black Pug shines above the rest for accounting.