Transform Your Scouting Council

I came on board with our Council very suddenly when one of our employees had to go out unexpectedly for a health issue. I had no prior knowledge of the Black Pug software other than having used it as an end user to register for events. When I reached out to support for help figuring out how to use the software, Julie was simply incredible. Her response was lightning fast and the webinar she held with me was thorough, easy to understand, and helped me understand the inner workings of the program so that I could do my job much more effectively. In the course of that training, I actually learned more information about the program that we have since implemented which will make our lives so much easier next year as we fill out our paperwork for our national organization. I like the ability to put notes in the various sections of the software that allow us to capture details about events and reservations that will help us in our continuous quality improvement efforts to give excellent customer service to our members. I particularly like that as we become more heavily involved in using the system, we’ll also be better able to tell the unique story of our camp property so that people can see the true beauty of each asset they’re making reservations for. Like Ken said in his response to you, the customer service experience with Black Pug is phenomenal. I would 14/10 wholeheartedly recommend them to anyone considering adopting the platform

Judy, Autumn, Steve, and anybody else on the team who has ever had to deal with me or try to fix a problem I may have had (even if I've never spoken to you personally), THANK YOU! Thank you for hearing our requests and suggestions with such open minds. Thank you for communicating with us to let us know you've heard us, and to let us know what to expect or what's in the pipeline. Thank you for working so hard to help us meet the ever higher expectations of our customers. Thank you for always striving to exceed our expectations. Thank you for going above and beyond; not just fixing the problem, but helping us locate and correct the ripple effect of corrections. Thank you for always having a fantastic attitude when dealing with my commonly idiotic problems. You guys are the best!

Steve and his team are fantastic. They are responsive to our needs, always available, and take our recommendations seriously. Their software is designed to meet the needs of the local council, and is very user friendly.